Return Policy And Warranty
We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Golden Line Jeweller’s.
Please read this page carefully prior to returning your item.
WARRANTY
Golden Line Jeweller’s jewellery is produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies.
All jewellery products with diamonds at Golden Line Jeweller’s are provided with a 12 month Manufacturer’s Warranty. In case of any manufacturing defect, Golden Line Jeweller’s will gladly repair your item free of charge as long as your item meets the terms and conditions for the lifetime warranty.
All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determine that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by Golden Line Jeweller’s are available at cost or otherwise.
Terms and Conditions for warranty
1. The warranty is eligible for only manufacturer defects and does not cover deformations and damages caused by accident, misuse, abuse, negligence, unauthorised service or normal wear and tear.
2. The warranty is null and void in any case where the item has been modified in any way including engraving, resizing or repair by a third party such as another jeweller or person other than Golden Line Jeweller’s.
3. If any part of jewellery (including but not limited to stones, chains, clips etc.) falls off, it should be returned along with its parts before any attempt to repair. Golden Line Jeweller’s does not take responsibility for missing parts or stones.
The manufacturer warranty does not cover the following:
- Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing
- Scratches, dents or chipping caused by general wear or misuse.
- Bent, caught or worn out prongs allowing a stone to fall out or be misplaced due to negligence or other damage
- Lost or stolen stone(s)
- Items that have been abused or worn out of expectations for normal, everyday wear.
Please note that the following issues are characteristics of the item and cannot be considered as defects:
- Slight irregularities and variations in craftsmanship
- Natural characteristics of the metal or gemstones (such as colour, internal inclusions etc.)
RETURNS
You may return your item to Golden Line Jewellers for a refund, resizing, engraving or repair request.
For a quick and easy return process, please make sure that you select the correct type of return and fill out all required fields on the form while filling it out. Your return request will not be processed without the requested information.
A confirmation email including the return address and a copy of the form that you have filled out will be sent to your email address after you submit your return form. Please print and enclose this form in your return parcel. Please note that your return request will be processed based on the information that you submit online. Any handwritten notes on the printed copy of the return form will not be taken into consideration.
Pack your item(s) securely before shipping. We suggest that you send your item via an insured, traceable shipping method. Golden Line Jeweller’s does not take responsibility for loss or damage of items in transit.
The cost of return shipping is not covered by Golden Line Jeweller’s and remains the customer’s responsibility.
Please send returns to:
Golden Line,
3 Beagan’s,
Business Park,
Newry Road,
Dundalk, Co.Louth
Ireland
Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.
Should you have any questions, feel free to contact our customer service team by e-mail at info@goldenline.ie or by phone +353 (0) 429390069 ,they will be happy to assist you.
Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.
WITHDRAWAL (REFUND)
Your return must meet all conditions below to be eligible for a full refund:
- The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
- The original product seal is intact and has not been removed. (All non-engraved and engraved products are sent with a string hang-tag with a return code in it attached to them. Please make sure that it has not been removed.) Please enter the return code indicated on the string hang-tag while filling in the return form.
- Your return parcel includes all complementary items such as the original gift box, certificates and other promotional items.
- The product has not been previously resized or modified.
- The product doesn’t include diamonds purchased as part of @@ certification.
- The product has been returned to Golden Line Jeweller’s within 60 days from the delivery of your order.
We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.
Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred to someone else or used for services such as express shipping or resizing fees.
REPAIR
To return your product for repair, fill out the return order form and follow the steps explained under the “RETURNS” section. Please make sure that you send your product for repair without the complementary items such as gift box or certificates as these items will be not be returned to you after the repair process.
Please note that the repair process takes about 30-60 business days depending on the product.